Can I return or exchange an item purchased at the online store?

If you receive a defective product you will have 15 working days from the date of purchase to return it. Shipping costs of this return will be paid by Cuplé.

In case you want to return the product for a change of size, colour or because any other personal reason without the product damaged, shipping costs will be your responsibility.

 

 *IMPORTANT:

-      OVERSEAS RETURNS: In the returns made abroad Cuplé will not refund the money, but will provide a voucher for the amount of the purchase to redeem in tiendacuple.com with no expiration date. The redeemable amount will not include shipping costs.

- In time of sale delivery period may be extended to 9 working days.

-      JEWELRY: jewelry costing less than 35€ will not allow change or return.

What is the process for applying for refund?

To make the return of a product you should contact Cuplé sending an email to eshop@cuple.com  with the subject: "Product Return" and your order number explaining the reasons of why you want to make the return. As soon as we receive it we will proceed to tell you the next steps.

 

How will I receive the amount of the refund?

After confirming that the item has been returned and is in perfect conditions, you will receive a confirmation email and we will make the refund to the bank account you provided in a maximum of 15 working days (Spanish purchases only) or we will make you a voucher with a code to spend in our online store (International purchases).

 

Shipping costs of returning the order:

If you receive a defective product shipping costs of this return will be paid by Cuplé.
If the return is because a change of size, colour or because any other personal reason without the product damaged, shipping costs will be your responsibility.

 

Conditions to proceed with the return of a product

The returned product must be in perfect conditions.