The user wishing to acquire the products on the web www.tiendacuple.com must necessarily take the following steps:
CUPLE'S CADENA S.L.
Ref. Protección de Datos – CUPLE shop online
Dirección: C/Albert Einstein, 2. Elche Parque Industrial 03203 Elche - Alicante (España).
If you wish to clarify any aspect of the conditions of use described, please contact the following addresses:
- firstname.lastname@example.org doing so through email or by regular mail to CUPLE'S CADENA S.L.., Ref. Tienda CUPLÉ, C/Albert Einstein, 2. Elche Parque Industrial 03203 Elche - Alicante (España).
Provider identification data
Address: C/Albert Einstein, 2. Elche Parque Industrial 03203 Elche - Alicante
Registered in the Register of Alicante, Volume 2319 , Book 0, Folio 112, Section 8, Sheet A 58 223
To make a purchase you must be registered as user, then select the item you want to buy, model, size and colour and confirm your delivery data. If the purchase was made correctly you will receive an email with the order form.
You can pay at cuple.com by: bank transfer, credit card, Paypal or cash on delivery (with a surcharge of € 4).
This happened for one of the following reasons:
Card expired: verify that the card has not exceeded the expiration date.
Incompatible card: the Tiendacuple.com payment gateway accepts Visa, Visa Electron, MasterCard, Maestro and American Express. If your card does not correspond to any of these forms of payment, it may not be compatible.
Fraudulent or unsecured card: Tiendacuple.com payment gateway has a security system that will force you to make a number of verification codes to confirm the authentication of the person making the purchase. If these codes are not correct, the request will be rejected and you will have to repeat the operation.
You have 3 more different options to make the payment, bank transfer, Paypal .
In compliance with Royal Legislative Decree 1/2007, of November 16, approving the Consolidated Text of the General Law for the Defense of Consumers and Users and other complementary laws, we place at your disposal the claims sheet through the following link: Download PDF
You can buy at cuple.com using three different methods: Paypal and Credit card.
PayPal is a global e-commerce business allowing payments and money transfers to be made through the Internet. Online money transfers serve as electronic alternatives to paying with traditional paper methods, such as checks and money orders. It is subject to the US economic sanction list, and subject to other rules and interventions required by US laws or government.
All the information which is sent to PayPal is sent securely (all the data is encrypted) so that even if intercepted by anyone while passing across the Internet, the information cannot be extracted. Only PayPal can decipher the data.
(PayPal uses "SSL security" which is the industry standard way to send sensitive information in a highly encrypted form across the Internet. Virtually all on-line stores and banks use this same system.)
- Credit Card:
Payment using your card via virtual TPV.
You can receive it in the direction you choose (home, work, etc.) but never in PO. Cuplé ships to any country listed at the online store at the time of registration.
You can also pick it up in store (free shipping costs to mainland Spain on orders over 20€). This option is only available in the stores listed in the dropdown that appears when you make a purchase.
Orders placed on Tiendacuple.com will take, after confirming the payment, about 6 days to be delivered if you selected ‘Home delivery’ and a maximum of 9 working days if you selected ‘Store Pickup’.
Delivery "SHIP TO ADDRESS":
- Spain (mainland): 3/8 working days.
- Balearic and Canary Islands, Ceuta and Melilla: 8/10 working days.
- International: 10/20 working days.
Within the estimated period of receipt of order (9 days), the store you selected will call you to notify than you can pick your order. It is necessary to show the Order Form sent to you by email to pick the order.
*In Christmas and Holidays time the orders can be delayed 7 days.
*In period of Black Friday and Cyber Monday the orders can be delayed 10 days.
In period of Sales or Promotions, discount coupons will be subject to reduced availability. They will remain deactivated during special campaigns (Blackfriday, CupleDay, Happydays, etc).
- In SALES periods the ‘Store Pickup’ option will not be available.
- On orders below 20€ the ‘Store Pickup’ will have a shipping cost of 6€.
- In the ‘Store Pickup’ option of Balearic Islands and Canary Islands stores the shipping costs will be 10€.
- In the ‘Store Pickup’ option for Ceuta and Melilla stores the shipping cost will be 12€.
Shipping costs are spread over various rates, depending on your city and/or country of residence.
Zona 2: Alemania, Italia, Reino Unido, Holanda, Hungría.
Zona 3: Austria, Bélgica, Francia, Luxemburgo.
Zona 4: Andorra, Rep. Checa.
Zona 5: Dinamarca, Polonia, Irlanda, Suecia,Vaticano, Mónaco y San Marino.
Zona 6: Bulgaria, Eslovaquia, Eslovenia, Estonia, Finlandia, Grecia, Letonia, Lituania, Rumania, Bosnia, Croacia, Noruega, Serbia, Suiza, Guernsey, Isla de Man, Jersey y Liechtenstein.
Zona 7: Estados Unidos, Argelia, Túnez.
Zona 8: Afganistán, Albania, Arabia Saudí, Armenia, Australia, Azerbaiján, Bahrein, Bangladesh, Bhután, Bielorrusia, Brunei, Camboya, China, Chipre, Corea del Norte, Corea del Sur, Egipto, Emiratos Arabes, Filipinas, Georgia, Hong Kong, India, Indonesia, Irak, Irán, Israel, Japón, Jordania, Kazajistán, Kirguizistán, Kuwait, Laos, Líbano, Libia, Macao, Macedonia, Malasia, Malta, Marruecos, Moldavia, Mongolia, Montenegro, Nepal, Nueva Zelanda, Omán, Pakistán, Qatar, Rusia, Singapur, Siria, Sri Lanka, Tailandia, Taiwán, Timor Oriental, Togo, Turkmenistán, Turquía, Ucrania, Uzbekistán, Vietnam, Yemen, Anguilla, Antigua&Barbuda, Antillas Holandesas, Argentina, Aruba, Bahamas, Barbados, Belice, Bermudas, Bolivia, Bonaire, Brasil, Canadá, Chile, Colmbia, Costa Rica, Cuba, Dominica, Ecuador, El Salvador, Granada, Guadalupe, Guatemala, Guayana, Guayana Francesa, Haití, Honduras, Islas Caimán, Islas Turks y Caicos, Islas Vírgenes (UK), Islas Vírgenes (US), Jamaica, Martinica, México, Nicaragua, Panamá, Paraguay, Perú, Puerto Rico, Rep. Dominicana, San Kitts&Nevis, San Vicente y Granadinos, Trinidad&Tobago, Uruguay, Venezuela, Angola, Benin, Birmania, Botswana, Burkina Faso, Burundi, Cabo Verde, Camerún, Centroafrica, Rep.Chad, Congo Rep. Democrática, Congo, Rep. Popular, Costa de Marfil, Djibouti, Eriteria, Gabón, Gambia, Ghana, Groenlandia, Guam, Guinea, Guinea Bissau, Guinea Ecuatorial, Guinea República, Isla Marshall, Islandia, Islas Comores, Islas Cook, Islas Faroe, Islas Fiji, Islas Reunión, Kenya, Lesotho, Liberia, Madgascar, Malawi, Maldivas, Mali, Mauricio, Mauritania, Mayotte, Mozambique, Namibia, Níger, Nigeria, Nueva Caledonia, Palau, Palestina, Papua Nueva Guinea, Polinesia Francesa, Ruanda, Samoa, Samoa Americana, Senegal, Seychelles, Sudáfrica, Sudan, Surinam, Swaziland, Tanzania, Uganda, Vanuatu, Wallis and Fotuna.
In case of any promotion of Free Shipping, it will only be available in Spain peninsula, Balearic Islands, Melilla and Portugal, unless other areas are specifically indicated.
If you receive a defective product you will have 15 working days from the date of purchase to return it. Shipping costs of this return will be paid by Cuplé.
In case you want to return the product for a change of size, colour or because any other personal reason without the product damaged, shipping costs will be your responsibility.
- OVERSEAS RETURNS: In the returns made abroad Cuplé will not refund the money, but will provide a voucher for the amount of the purchase to redeem in tiendacuple.com with no expiration date. The redeemable amount will not include shipping costs.
- In time of sale delivery period may be extended to 9 working days.
- JEWELRY: jewelry costing less than 35€ will not allow change or return.
To make the return of a product you should contact Cuplé sending an email to email@example.com with the subject: "Product Return" and your order number explaining the reasons of why you want to make the return. As soon as we receive it we will proceed to tell you the next steps.
After confirming that the item has been returned and is in perfect conditions, you will receive a confirmation email and we will make the refund to the bank account you provided in a maximum of 15 working days (Spanish purchases only) or we will make you a voucher with a code to spend in our online store (International purchases).
If you receive a defective product shipping costs of this return will be paid by Cuplé.
If the return is because a change of size, colour or because any other personal reason without the product damaged, shipping costs will be your responsibility.
The returned product must be in perfect conditions.